2018 JAC Service Training Manual
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2018 JAC Service Training Manual
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Preface
第一章 Ford Huang
Deputy General Manager of JAC International
Dear all JAC distributors：
With the rapid development and profound accumulation for over 10 years since JAC first started overseas business in 2006, JAC has already formed a international and mature sales&service system consisted by over 700 authorized distributors in 130 countries all over the world. Up till now, over 400,000 vehicles have been exported aboard.
JAC service system kept upgrading since the service brand “Serve Miles & Smiles” was launched on April 2017. For a long period, there is a mature employee training system in JAC, which has cultivated a huge number of talents. Sharing this kind of system, enhacing the training to all distributors and guaranting the
With this manual, we hope all our distributors get well known about JAC training system, annual arrangement, training courses in detail, obtain key posts certifications and finally build your own skilled service team.
At the beginning of 2018, wish and make our common cause more excellent.
Ford Huang
2018 JAC Overseas Service Training Programme 01
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Preface
第一章 Andy Liu
Director of JAC Customer Service Dept.
Dear all JAC distributors：
Welcome to read and use 2018 JAC Service Training Manual.
As the constantly expanding of JAC business overseas, more and more excellent distributors have joined JAC family. However, how to improve the
Attending our training can not only help you solve these problems, but also improves your company’s service capacity, solve difficult market problems, deepen mutual communication and establish a more united JAC family all over the world.
The 2018 JAC Service Training Manual includes a detailed introduction of JAC training system, certification process, annual arrangement and training courses.
As partners, we hope to develop JAC business together for a bright furture.
Andy Liu
2018 JAC Overseas Service Training Programme 02
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Content
01Preface
03Content
04JAC Service Training Structure
07JAC Service Training Team
12JAC Post Certification System and Process
Post Certification System
Service Training and Post Certification Process
16Naming Rules of JAC Courses
18Service Management Training
Service Manager Training
Parts Manager Training
Warranty Manager Training
21 Repair Technology Training
Repair Worker Training
Repair Technician Training
Diagnosis Technician Training
Diagnosis Expert Training
25Training Enrollment and Effect Feedback
26JAC Online Training System (GTS)
272018 Annual Training Plan
30 2018 JAC Distributor Service Skill Competition
2018 JAC Overseas Service Training Programme 03
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JAC Service Training Structure
JAC has already built up a
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Training center |
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building demand |
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JAC Customer Service dept. |
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JAC Customer Service dept. |
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Authorized the request once meeting the |
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Regional training center |
JAC Customer Service dept. |
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Up till now, 5 training centers including headquarter (HeFei), South America (Chile), Middle East (U.A.E), Eastern Europe (Russia) and Southeast Asia (Vietnam) have already been built up. In order to establish a training system covering all the distributors, more training centers like North America and Ecuador will be built in the coming future.
2018 JAC Overseas Service Training Programme 04
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JAC Service Training Structure
Eastern Europe training center
Middle East training center
South America training center
Headquater training center
Southeast Asia training center
2018 JAC Overseas Service Training Programme 05
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JAC Service Training Structure
In order to break the limitations of time, space and cost, JAC has formed three independent training methods while united to JAC training system.
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03 |
Online Service Training |
2018 JAC Overseas Service Training Programme 06
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JAC Service Training Team
Training Management Team
Thomas Zhang youwang.zhang@jac.com.cn
Manager Thomas has worked for over 13 years in JAC, and now is in charge of managing all the JAC trainings. Also he is good at teaching engine technical courses.
Luke Zu luke.zu@jac.com.cn
Teacher Luke has worked for over
10 years in JAC, and now he is working as the technician support of our department, he is good at solving different market problems.
Hank Wang hank.wang@jac.com.cn
Teacher Hank has worked for over
10 years, and now he is responsible for trainings overseas. At the same time, he is good at solving different market problems.
Ali Wu ali.wu@jac.com.cn
Ali is responsible for organizing service trainings in China and maintaining JAC online training system. Consultation service of all the training matters are alsob provided by him.
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JAC Service Training Team
Training Supporting Team
Penny Wang penny.wang@jac.com.cn
Teacher Penny is responsible for compiling workshop manual of all vehicle models , she is also good at vehicle electrical knowledge.
Leslie Zhao leslie.zhao@jac.com.cn
Teacher Leslie has worked for many years , now he is responsible for developing all the special tools and diagnosis devices, provide all kinds of
Champion Wang champion.wang@jac.com.cn
Champion is responsible for compiling engine and chassis system workshop manual, at the same time he also compiles some course wares and failure cases.
Fred Yao fred.yao@jac.com.cn
Fred is mainly responsible for compiling body & electrical system workshop manual, at the same time he also compiles some course wares and failure cases.
2018 JAC Overseas Service Training Programme 08
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JAC Service Training Team
Training Teachers
Mr. Zhao zhao.jac@jac.com.cn
Teacher Zhao has worked in JAC for over 20 years. He is especially good at commercial vehicle maintenance and solving different troubles.
Jack Ren
Jack.ren@jac.com.cn
Teacher Jack has worked over 8 years in JAC and he is good at service management and commercial vehicle maintenance.
Ludy Liu
Ludy.liu@jac.com.cn
Teacher Ludy has worked in JAC for over 11 years and is especially familiar with service management and passenger vehicle maintenance.
Solar Mei solar.mei@jac.com.cn
Teacher Solar has worked over 10 years in JAC and is especially familiar with CRM, service management and passenger vehicle maintenance.
2018 JAC Overseas Service Training Programme 09
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JAC Service Training Team
Training Teachers
Haley Zheng haley.zheng@jac.com.cn
Teacher Haley has worked over 10 years and is skilled at passenger
Jacen Chen
Jacen.chen@jac.com.cn
Teacher Jacen has engaged parts
management and market service, and he is especially good at spare parts management and passenger vehicles trainings.
Saga Xue saga.xue@jac.com.cn
Teacher Saga has worked over 20 years and especially good at commercial vehicles training and troubleshooting.
Audy Hou audy.hou@jac.com.cn
Teacher Audy has worked over 15 years and is skilled at spare parts ordering flow, commercial policy, EPC and DMS operation.
2018 JAC Overseas Service Training Programme 10
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JAC Service Training Team
Training Teachers
Mr. Jia
Teacher Jia has worked in JAC for over 13 years and especially good at JAC all series engines training courses and engine issues troubleshooting.
Mr. Yu
Teacher Yu has worked in JAC for over 10 years and good at JAC
Mr. Luo
Teacher Luo has worked in JAC for over 13 years and especially skilled at
Mr. Wang
Teacher Wang has worked in JAC for over 10 years and especially good at JAC
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JAC Post Certification System and Process
Post Certification
Training
Courses
Repair |
Service |
Technology |
Management |
Repair |
Repair |
Diagnosis |
Diagnosis |
Service |
Parts |
Warranty |
Worker |
Technician |
Technician |
Expert |
Manager |
Manager |
Manager |
Maintenance Level |
Repair Level |
Diagnosis Level |
Expert Level |
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Based on the job category of key posts, JAC has divided courses into technology and service management to meet the certification demand.
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JAC Post Certification System and Process
Post Certification
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Manager |
Manager |
Experience required |
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Qualification required |
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Training required |
Complete the post training |
Complete the post training |
Exam required |
Pass the exam |
Pass the exam |
Performance required |
Pass the evaluation |
Pass the evaluation |
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Warranty
Manager
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Complete the post training
Pass the exam
Pass the evaluation
You can obtain certifications by attending JAC
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JAC Post Certification System and Process
Post Certification
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Chassis diagnosis |
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technician |
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Electrical diagnosis |
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technician |
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Repair worker |
Repair technician |
Diagnosis |
Engine diagnosis |
Diagnosis expert |
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technician |
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Acquire the repair |
Acquire the repair |
Acquire any two of diagnosis |
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worker certification |
technician certification |
technician certifications |
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Training required |
Complete training |
Complete training |
Complete training |
Complete training |
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Performance required |
Pass the evaluation |
Pass the evaluation |
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Pass the evaluation |
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The post certification must start from the repair worker step by step. The diagnosis expert certification should acquire any two of diagnosis technician certification first.
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JAC Post Certification System and Process
Service Training and Post Certification Process
JAC |
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training |
training |
training |
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demand survey |
manual |
manual |
or urgent plan |
JAC Service |
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training |
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survey |
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needs and feedback |
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Survey and arrangement |
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Send service training |
Send post |
certification |
certification |
Receive service |
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training certification |
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certification |
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Archive management
Audit the materials
Submit materials
according to
standard
Post certification
In order to acquire post certification, distributors should firstly acquire service training certification, then provide supporting materials referring to post certification standard, JAC will give the certification after auditing the materials.
2018 JAC Overseas Service Training Programme 15
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Naming Rules of JAC Courses
2018 JAC Overseas Service Training Programme 16
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Naming Rules of JAC Courses
2018 JAC Overseas Service Training Programme 17
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JAC Service Management Courses
Service Manager Post Certification Courses
Course Title |
Course code |
JAC Introduction |
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JAC Product Introduction |
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JAC Service Brand |
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Service Management System |
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Star Service Station and Management |
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Warranty Policy and Procedure |
MC (Management Course): It means the learning materials that can meet the distributor service network's daily operating. Service manager, it requires over
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JAC Service Management Courses
Parts Manager Post Certification Courses
Course Title |
Course code |
JAC Introduction |
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JAC Product Introduction |
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Parts Management System |
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Parts Technology and EPC Usage |
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Parts Ordering and DMS Usage |
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Parts Warehouse Management |
MC (Management Course): It means the learning materials that can meet the distributor service network's daily operating. Parts manager, it requires over
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JAC Service Management Courses
Warranty Manager Post Certification Courses
Course Title |
Course code |
JAC Introduction |
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JAC Product Introduction |
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Warranty and Claim Operation |
MC (Management Course): It means the learning materials that can meet the distributor service network's daily operating. Warranty manager, it requires over
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JAC Repair Technology Courses
Repair Worker Post Certification Courses（Maintenance Level, ML）
Course Title |
Course code |
JAC Introduction |
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Maintenance Technician Basic Literacy |
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Vehicle Introduction(relevant model) |
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Vehicle Usage and Maintain(relevant model) |
TC (Technical Course) : It means all the documents and materials that can help distributors provide accurate and effective service for customers. The course includes Maintenance Level, Repair Level, Diagnosis Level and Expert Level.
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JAC Repair Technology Courses
Repair Technician Post Certification Courses（Repair Level, RL）
Course Title |
Course code |
JAC Introduction |
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Vehicle Introduction(relevant model) |
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Engine Introduction(relevant model) |
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Transmission Introduction(relevant model) |
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Chassis Introduction(relevant model) |
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Electrical System Introduction(relevant model) |
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Special Tools Usage |
TC (Technical Course) : It means all the document and materials that can help distributors provide accurate and effective service for customers. This course includes Maintenance Level, Repair Level, Diagnosis Level and Expert Level.
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JAC Repair Technology Courses
Diagnosis Technician Post Certification Courses（Diagnosis Level, DL）
Course Title |
Course code |
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Engine Diagnosis technician |
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Engine Control Technology(relevant model) |
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Engine Failure Cases(relevant model) |
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Engine Diagnosis Device(relevant model) |
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Chassis Diagnosis technician |
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Chassis Failure Cases(relevant model) |
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Chassis Diagnosis Device(relevant model) |
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Electrical Diagnosis technician |
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Electrical Failure Cases(relevant model) |
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Electrical Diagnosis Device(relevant model) |
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JAC Repair Technology Courses
Diagnosis Expert Post Certification Courses（Expert Level, EL）
Course Title
Course code
Diagnosis expert courses written test（any two of them）
Engine Test |
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Electrical Test |
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Diagnosis expert courses
Training Before Interview |
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Interview |
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Diagnosis Expert: should acquires at least 2 diagnosis technician post certification and pass the written, interview and practice test.
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Training Enrollment and Effect Feedback
Training Enrollment
You can accomplish enrollment in a month after JAC Annual Training Manual be launched by sending
Training Demand and Effect Feedback
JAC pays a lot of attention to training effect, so, a training effect and demand questionnaire will be sent to you every year, you can write down your suggestion and advice and send
Besides the path above, you can submit your advice and suggestions in GTS directly.
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JAC Online Training System (GTS)
Online Training System
GTS (Global Training System), includes all the training courses above, you can attend exams and acquire certain certifications in this system. What’s more, Service manual, Bulletin, Questionnaires are also included in this system.
For detailed information, please contact JAC service representatives.
GTS website：http://gts.jac.com.cn:8023
Password and code: Contact JAC personnel.
Consulting
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2018 JAC
No. |
Training courses |
Location |
Attended distributors |
Date |
Model Info. |
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Cummins |
HeFei |
Georgia , Pakistan |
Jan. |
Cummins B series |
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Euro 2 emission |
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Hong Kong Euro 6 Light Truck Service Training |
HeFei |
Hong Kong |
Mar. |
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Euro 6 emission |
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Vietnam Euro 4 Light Truck Service Training |
Vietnam |
Vietnam |
Mar. |
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Euro 4 emission |
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4 |
North America Regional Service Training |
Mexico |
Mexico, Dominican, Costa Rica, |
Apr. |
S7/S3/S2/J4/T6/M209 |
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Guatemala |
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Southeast Asia Regional Light Truck Service Training |
HeFei |
Bangladesh, Sri Lanka |
Apr. |
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6 |
Iran Passenger Vehicles Service Training |
HeFei |
Iran |
Apr. |
S5/S3 |
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7 |
Central& South America Regional Service Training |
Chile |
Bolivia, Peru, Uruguay |
Apr. |
S7/S2Mini |
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8 |
K7 |
Peru |
Ecuador, Peru, Chile |
Apr. |
K7 |
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9 |
Gulf Area Regional Service Training |
U.A.E |
U.A.E, Jordan |
May. |
S5/S3 |
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2018 JAC Overseas Service Training Programme 27
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2018 JAC
10 |
Iran Commercial Vehicles Service Training |
HeFei |
Iran |
May. |
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Egypt Passenger Vehicle Training |
HeFei |
Egypt |
Jun. |
S3/S2Mini/S5 |
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12 |
EV Service Training |
HeFei |
Jordan/Kazak |
Jun. |
IEV7S |
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13 |
Heavy Duty Truck Training |
HeFei |
Qatar |
Jun. |
Y30E2 |
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14 |
Myanmar Passenger& Heavy Duty Truck Service Training |
HeFei |
Myanmar |
Aug. |
S3/J4/ |
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Heavy Duty Truck |
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Laos Heavy Duty Truck Training |
HeFei |
Laos |
Sep. |
Y30N0 |
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2018 JAC Overseas Service Training Programme 28
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2018 JAC Online Training Plans
Online Training Plans
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Attended distributors |
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Person in charge |
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Service Manager |
Bangladesh, kazakhstan, Uruguay, Colombia, Mexico, and Brazil |
JAC personnel |
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Warranty Manager |
Laos, kazakhstan, Jordan, Iran, Colombia, Mexico, and Brazil |
JAC personnel |
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3 |
Parts Manager |
Bangladesh, Laos, kazakhstan, Uruguay, Colombia, Mexico, and Brazil |
JAC personnel |
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Note: 2018 JAC training plans are consisted by
2018 JAC Overseas Service Training Programme 29
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2018 JAC Distributor Service Skill Competition
Participants
Passenger technical personels in South America JAC
Location
South America training center
2018 JAC Distributor Service Skill Competition Vehicles in competition
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S3 1.6MT |
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2018 JAC Overseas Service Training Programme 30
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CUSTOMER SERVICE DEPT. JAC INTERNATIONAL ANHUI JIANGHUAI AUTOMOBILE GROUP CO.,LTD Add:No.176,Dongliu Road, Hefei, China
P.C. :230022
Tel: +86 551 6229 6644
Fax: +86 551 6229 6633 http://www.jac.com.cn
2017年12月
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